Refund policy

<h1>Candlelight Cottage Return & Exchange Policy</h1>
<p>Because every candle is lovingly hand-poured in small batches, we hope it brings warmth and comfort to your space. But if something isn’t quite right, we’re here to help.</p>

<h2>Returns & Exchanges</h2>
<p>We accept returns or exchanges on <strong>unused, unburned candles</strong> within <strong>14 days of delivery</strong>. To be eligible, candles must be in their original condition and packaging.</p>
<ul>
<li>A refund to your original payment method</li>
<li>An exchange for another candle</li>
<li>Or store credit for a future scentful treat</li>
</ul>
<p><strong>We’re unable to accept returns on:</strong></p>
<ul>
<li>Custom or personalized orders</li>
<li>Sale or clearance items</li>
<li>Candles that have been lit or altered</li>
</ul>

<h2>Shipping</h2>
<p>Return shipping is the responsibility of the buyer unless your item arrived damaged or we made a mistake. For damaged items, please email us a photo at <em>[your email]</em> within <strong>3 days of delivery</strong>, and we’ll gladly make it right.</p>

<h2>Our “Scentful Satisfaction” Promise</h2>
<p>If you ordered a candle and the scent just doesn’t resonate with you, we offer a <strong>one-time scent exchange</strong> — because finding the right fragrance is a journey. Just reach out within 14 days and we’ll help guide you to something better suited to your senses.</p>